Shipping & Returns

Australia (Excluding Regional QLD & WA)

• Up to $100 = Add $21 Delivery
• $100 up to $200 = Add $42 Delivery
• $200 up to $300 = Add $52.50 Delivery
• $300 up to $400 = Add $63 Delivery
• Over $400 up to $1,500 = Add 25% Delivery
• Over $1,500 = Add 20% Delivery

Regional QLD & WA

• Up to $100 = Add $21 Delivery
• $100 up to $200 = Add $42 Delivery
• $200 up to $300 = Add $52.50 Delivery
• $300 up to $400 = Add $63 Delivery
• Over $400 = Add 35% Delivery

New Zealand

• Up to $100 = Add $40 Delivery
• $100 up to $200 = Add $55 Delivery
• $200 up to $300 = Add $65 Delivery
• $300 up to $400 = Add $75 Delivery
• Over $400 = Add 40% Delivery

For NZ customers only: Due to recent changes to International Australia Post deliveries, products longer than 100cm and weighing more than 20kg may exceed the maximum size and weight limits. Please email info@truckerstoystore.com.au or call 1300 165 244 to discuss delivery charges to your location.

• Melbourne & Sydney Metro: 2–3 days | Regional: 3–4 days
• Adelaide, Brisbane & Tasmania Metro: 3–4 days | Regional: 5–6 days
• WA & NT: 6–8 days
• New Zealand: 4–7 days
• Rest of the World: 7–14 days

We ship out orders within 48 hours unless there is a clearance or discount sale taking place, which can add up to an additional 5 working days to the processing of orders. We will notify you if something is out of stock. Pick up is available from our Melbourne and Sydney stores only.

Truckers Toy Store ships Australia wide with secure couriers and Australia Post services. This enables us to choose the most suitable and cheapest carrier every time, creating savings and cutting delivery times for you, the customer.

Insurance is also included within our shipping charges. This means that you don’t have to worry if your items arrive in poor condition.

Online orders must be delivered to the purchaser’s nominated address. Occupational Health & Safety requirements prohibit us from enabling customer access to our warehouse.

We require someone to be available to accept delivery. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

For items which are in stock, orders received will be shipped within 3 business days.

By close of business on the day your order has been dispatched, you will receive an email with full tracking details and information so that you can monitor your order online and in real time.

• 2–3 business days (VIC & NSW)
• 3–5 business days (SA, ACT & QLD)
• 5–7 business days (WA, NT & TAS)
• Rural deliveries may take an extra day or two

Refer also to TTS Terms & Conditions.

Returns

All faulty goods must be returned to TTS complete with one package and all component parts where applicable. Goods should be returned within thirty (30) days after receipt of the goods. Please enclose your receipt and merchandise in a box and mail to: Truckers Toy Store Online Returns, 630 Somerville Road, Sunshine West, VIC 3020. All returned goods must be mailed by registered post or delivered by secure courier. Goods deemed faulty will be replaced free of additional freight charges. Refunds will not be provided unless replacement goods are unavailable. Returned goods will be inspected. Any goods that have been purposefully tampered with, mishandled, had protective coating removed, or have been damaged by abuse, accident, corrosive environments, negligence or improper installation will not qualify for exchange or credit. TTS reserves the right to refuse any returned goods that do not comply with TTS return terms. Refer also to TTS Terms & Conditions. Refunds will not be given for any returned goods.